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Fix sign-in and access problems

The email did not arrive​

Confirm the address, check spam and filtered folders, wait a few minutes, then request a new link. Corporate filtering can delay automated messages.

Return to Asset Grove and request a new sign-in link. Open only the newest unused message on the Mac where Asset Grove is running.

The browser did not return to the app​

Allow macOS to open Asset Grove when prompted. If nothing happens, return to the app and select Refresh access.

A paid plan is missing​

Confirm that sign-in and checkout used the same email. Open Settings > General > Access and refresh. Then verify the subscription in the secure customer portal.

If access still does not appear, contact [email protected] with the account email and a plain-language description. Do not send card numbers, sign-in links, tokens, or passwords.