Contact Asset Grove support safely

Use the address that matches the issue:

• Product help: [email protected]
• Billing or subscription access: [email protected]
• Security or privacy concerns: [email protected]

Include the Asset Grove version, macOS version, Mac model, the exact visible message, the steps that led to it, and whether the issue affects every file or one file type.

Do not send source media, search history, captions, transcripts, local filesystem paths, sign-in links, access tokens, passwords, recovery codes, private keys, subscription identifiers, or payment-card data.

A diagnostic export stays local until you deliberately share it. Under the current launch support policy, do not attach a diagnostic bundle unless support gives you a specific approved request.

Before writing, search the exact visible message in this help center; the fastest safe recovery may already be documented.